Question 1. How long does your product warranty?
Answer. Usually our product warranty is 1 years old from the client receive the product. Even more than 1 year, we are still responsible for the product we produced, so no matter how long you purchased, if you need any spare part, we still will delivery to you.
Question 2. How we install the products?
Answer. We suggest our engineer install in site, especially for the client who purchase several products one time. The client will be responsible for the engineer round trip tickets & accommodation & salary. If you want to save cost, no need engineer install in site, we will send you install pictures or install videos for free.
Question 3. How we know your quality worth I pay money to you?
Answer. Seeing is believing, we welcome you come to visit our factory to check by yourself whether the quality is what you are looking for. Also welcome you come to check the quality before delivery.
Question 4. Whether you can produce as our request?
Answer. Yes, if we can, we will. Normally we can produce as your request, such as add thickness for the material, hot galvanized, change the motor brand or power etc.
Question 5. Whether you can help us to send products to our nearest port?
Answer. Yes, we have cooperate forwarder, they will choose the most benefit shipping company for you, at least you can compare. Thus, we will make insurance for your for free.
Question 6. Whether you can provide certificate which our government need for customs clearance?
Answer. Yes, SASO, CE, ISO, ECM, SEAL from embassy, CO etc. We can provide to you if you need.